Return Policy for Non-Returnable & Non-Refundable Digital Products
Effective Date: 08/01/2024
At Donyae, we strive to provide the highest quality digital products to our customers. Due to the nature of our digital products, all sales are final. This policy ensures that our products remain fair and equitable for all customers. Please read the following policy carefully before making a purchase.
Non-Returnable and Non-Refundable Policy
Digital Products:
All digital products, including but not limited to eBooks, online courses, downloadable content, and software, are non-returnable and non-refundable once the purchase has been completed.
No Cancellations:
Orders for digital products cannot be canceled once they have been processed. Please ensure that you have carefully reviewed your order before completing your purchase.
Technical Issues:
If you experience any technical issues with accessing or downloading a digital product, please contact our customer support team at @[email protected] within 48 hours of purchase. We will work with you to resolve the issue and ensure you can access your product.
Duplicate Purchases:
In the event of accidental duplicate purchases, please contact our customer support team at @[email protected] within 48 hours. We will review your case and may provide a store credit or replacement at our discretion.
Unauthorized Transactions:
If you believe your purchase was made without your authorization, please contact our customer support team at @[email protected] immediately. We will investigate the matter and take appropriate action.
Product Descriptions:
We provide detailed descriptions and, where applicable, previews or samples of our digital products to help you make informed purchasing decisions. Please review these materials carefully before making a purchase.
Contact Information
If you have any questions or concerns regarding our return policy for non-returnable and non-refundable digital products, please do not hesitate to contact us:
Email: [email protected]
Thank you for your understanding and for choosing Donyae. We appreciate your business and are committed to providing you with the best digital products and support.